Two decades of reliable, personal IT for Northern Rivers homes, offices and businesses — Microsoft 365, cybersecurity, Mac & Windows, cloud backup, networking and AI automation. From someone who actually picks up the phone.
Checking…Who we are
Hi, I'm Jay. I've been fixing computers and networks across the Northern Rivers since 2004, and I built this business around one idea: local businesses deserve proper IT support — fast, personal, from someone who knows your region and picks up the phone.
When you call Northern Rivers I.T., you get me directly. I know the regional internet challenges, the flood recovery realities, the creative studios running mixed Mac/Windows fleets, and the compliance needs of healthcare and professional services. No ticket queue. No hold music. Just fast, expert help.
Why choose us
The things that make Northern Rivers I.T. different aren't features — they're commitments.
What we do
One local team. No subcontracting. No surprises.
Proactive monitoring, rapid response, and emergency support — your full IT department without the headcount or the overhead.
Talk to us about managed ITFull Microsoft ecosystem — Teams, SharePoint, Azure, and Copilot AI. Migration, licences, configuration, and ongoing support.
Ask about Microsoft 365 & AzureCustom AI workflows, intelligent automation, and practical business tools. We make AI useful and concrete, not theoretical.
Explore AI for your businessSeamless support for mixed fleets, creative studios, and Adobe Creative Cloud environments. Both platforms, one team.
Get Mac & Windows supportAdvanced threat protection, MFA, email security, and compliance-ready solutions. Enterprise-grade protection for local businesses.
Review your securityAutomated backups, off-site storage, and rapid recovery. Protection against floods, ransomware, and hardware failure.
Protect your dataBusiness-grade networks and full Wi-Fi coverage — designed for the realities of regional NSW connectivity.
Sort out your networkModern phone systems — Teams Phone, Zoom Phone, business VoIP. Crystal-clear calls and seamless communication.
Modernise your phonesEvery device protected — laptops, phones, remote workers — with Intune, Jamf, antivirus, and EDR.
Manage your devicesHow it works
No drawn-out sales process — just three simple steps from first hello to IT that quietly works.
We review your current setup — on-site or remotely — and give you honest, practical advice. No cost, no obligation, no hard sell.
You get a plain-English plan and a fixed quote built around your business — only what you actually need. No lock-in, no surprises.
We get everything set up, then keep watch around the clock — catching issues before you notice them. One local team, always a call away.
Response times
When something breaks, you're never left wondering. Here's what we aim for — and managed-plan clients always jump the queue.
Server down, ransomware, or a complete outage stopping your business cold. We aim to respond within the hour — day or night.
Slow systems, a key app misbehaving, or connectivity holding the team up. We aim to be on it the same business day.
New starters, password resets, general questions and planned work — handled promptly and scheduled to suit you.
These are the response targets we aim for, not a contract clock. On-site timing depends on where you are across our Gold Coast border-to-Grafton service area; remote support can often start straight away. Managed-plan clients get priority, and some delays — ISP, power or hardware-vendor outages — are outside our control.
Take the free 2-minute health check, or call Jay directly — and find out what proper local IT support actually feels like.
Industries
Not just IT in general — the specific software, compliance needs, and challenges of your field.
Test yourself
Most attacks start with a single dodgy email. Decide whether each message is safe or a scam — then see how sharp your eye is.
This interactive quiz needs JavaScript. Phishing is still the most common way local businesses get breached — call Jay on 0468 657 027 for a straight-talking email-security review.
The difference
What changes when you have a proper local IT team behind you.
The real cost
Slow systems and outages add up fast. Move the sliders to see what unplanned IT downtime could be costing your business each year.
A rough estimate based on lost staff productivity. It doesn't even count lost sales, data, or reputation — the real figure is usually higher.
Pricing
Start with a free health check, then pick what suits you: pay-as-you-go help when you need it, or a fixed monthly plan that keeps everything running. No lock-in contracts, ever — and the exact quote comes free from your health check.
See where you stand before you spend a cent.
Completely free · no obligation
Help exactly when you need it — nothing ongoing.
Business hours · billed by the hour
Recommended. Everything looked after for one predictable monthly fee.
Fixed monthly plan · scales with your team
Prices are indicative for small businesses across the Northern Rivers and are a starting point, not a binding quote. Your exact fixed price comes free from the IT health check, where we tailor a plan to your size and needs. No lock-in contracts. After-hours and emergency work is charged at a higher rate, a minimum callout may apply, and software licences such as Microsoft 365 are billed separately at cost. Prefer to talk it through? Call Jay on 0468 657 027.
FAQ
The questions we hear most — answered honestly.
Areas we serve
On-site support from the Gold Coast border to Grafton — plus remote support Australia-wide.
On-site and remote IT support for Lismore businesses, from the CBD to the industrial estate.
Reliable IT, networks and cybersecurity for Ballina's offices, clinics and shopfronts.
Fast, discreet IT support for Byron's cafés, creative studios and professional firms.
Friendly local tech help for Mullumbimby's small businesses and home offices.
Managed IT, backups and Microsoft 365 for businesses across the Tweed Valley.
Dependable IT support and rapid response for Casino's businesses and agencies.
On-the-ground IT support for Grafton and businesses across the Clarence Valley.
Secure remote support for businesses anywhere, with the same fast, personal service.
Get in touch
Tell Jay what's going on. You'll get a real reply from a real person — usually within one business day.