Privacy Policy

Last updated: 30 May 2026

Northern Rivers I.T. (“we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information we collect

• Enquiry details you give us. When you use the contact form, you may provide your name, email address, phone number and the contents of your message. These are sent to us so we can respond.
• Website analytics. We use privacy-friendly analytics to understand how the site is used (for example, page views and general region). This data is aggregated, does not use tracking cookies, and is not used to identify you personally.
• Direct communications. If you call, email or message us, we keep a record of that correspondence so we can help you.

How we use your information

• To respond to your enquiries and provide quotes or IT services.
• To deliver, maintain and support the services you ask us for.
• To improve our website and services.
• To meet our legal, tax and record-keeping obligations.

We do not sell your personal information, and we do not use it for unrelated marketing without your consent.

Cookies and tracking

This website does not set advertising or cross-site tracking cookies. Our analytics are cookieless. Note that the embedded Google Map on our contact section is provided by Google and may set its own cookies when it loads; this is governed by Google’s privacy policy.

Third parties

We use a small number of trusted service providers to run this site. Your information may pass through them only as needed to deliver the service:

• Web3Forms — securely delivers contact-form submissions to our inbox. See web3forms.com/privacy.
• Cloudflare — provides website delivery (CDN) and privacy-friendly analytics. See cloudflare.com/privacypolicy.
• Google Maps — displays our service-area map. See policies.google.com/privacy.

How long we keep it

We keep enquiry and customer information only for as long as needed to help you and to meet our business and legal obligations, after which it is deleted or de-identified.

Keeping your information secure

We take reasonable steps to protect your information from misuse, loss and unauthorised access — including using reputable providers, secure connections (HTTPS), and sensible access controls. No method of transmission over the internet is completely secure, but we work to protect your data.

Your rights

You can ask us to access or correct the personal information we hold about you. Just get in touch using the details below. If you have a concern about how we’ve handled your information, please contact us first so we can put it right. You also have the right to contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

This website is intended for businesses and adults and is not directed at children.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.